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Two days hence, but just then West ducked sideways and Gower tripped, read what you like, slipping by. Report this Document Download now Save Save Pre Arrival Study Guide For Later 0 (1) 0 found this document useful (1 vote) 279 views 31 pages Pre Arrival Study Guide Uploaded by bviciu Full description Save Save Pre Arrival Study Guide For Later 0 0 found this document useful, Mark this document as useful 100 100 found this document not useful, Mark this document as not useful Embed Share Print Download now Jump to Page You are on page 1 of 31 Search inside document Cancel anytime. Share this document Share or Embed Document Sharing Options Share on Facebook, opens a new window Share on Twitter, opens a new window Share on LinkedIn, opens a new window Share with Email, opens mail client Copy Text Related Interests United Airlines Flight Attendant Airport Aircraft Airliner Footer menu Back to top About About Scribd Press Our blog Join our team. Quick navigation Home Books Audiobooks Documents, active. Page: TOC-1. Table of Contents Table of Contents... Flight Attendant Document No.Flight attendants are caregivers, customer service professionals If you find any information to be untrue This exercise is designed for flight attendants and airplane cabin crew. It will help you deve Flight Attendant Interview Questions 2012 Edition By Joseph Belotti, President, AirlineCareer.com. Table Western Michigan University College of Aviation Battle Creek, Michigan. Western M The goal of the manual system is to provide instruction and information necessary for personnel to perform their duties in accordance with the applicable federal aviation regulations (FARs) and to the highest degree of safety possible. Suggestions for changes to the manual that enhance safety, passenger convenience, or efficiency of operations are encouraged. As the various company manuals are revised to reflect changing policies and procedures, minor deviations may become evident. It is the manual holder's responsibility to contact supervisory personnel for clarification. The second block refers to the page of the chapter. For example, 2-4 is page four of chapter 2. Paragraphs shall be numbered with the first block in accordance with the chapter number, and the second block signifying the sequential paragraph number. In paragraphs, these two blocks will be separated by a period. For example, 2.5 is paragraph five of chapter 2. Sub-paragraphs follow the same guidelines, adding a third block to signify the sequence of such sub-paragraphs. 1.0.6 Change Bar The table of contents will show a bar to the right of the listed item to indicate(within the latest revision) a change, addition, or deletion that affects the corresponding paragraph. For the pages within the manual chapters, each paragraph or sub-paragraph that is changed will display a bar in the right margin, indicating which text was revised. All subsequent revisions to this manual shall be distributed to the following departments and personnel, using the corresponding methods of distribution. FAA Principal Inspectors Freedom Air Website Technical Publications Hand Delivery Director of Operations Hand Delivery Director of Training Hand Delivery Dispatch Office COMAT All Part 121 Aircraft Hand Delivery All Flight Attendants COMAT - Mailboxes at Dispatch Office 1.1.2 Internet Distribution All company publications and subsequent updates will be made available to all company personnel and FAA inspectors on the Freedom Air website. All manual holders are assigned a username and password for secure web access. All documents available on the website are intended to be viewed via computer and not printed at any time. Manual holders to whom electronic copies have been issued (as a replacement for paper copies) will rely solely on the company website. 1.1.3 Access to Forms Throughout this manual, various company forms are referenced. These forms and their respective instructions are furnished, where applicable, at all company stations and departments, as well as on the company web site. Revisions and bulletins should be inserted immediately after receipt. Reading and Comprehending Content It is imperative that all manual holders wholly comprehend all contents of this manual. When bulletins and revisions are distributed, all manual holders shall read and understand the changes made to the manual content. Any individual who notices an apparent or perceived error, inconsistency, or omission must inform his supervisor of the matter. 1.2.2 Filing Instructions Revisions When a revision is received, the manual holder will 1. Remove and destroy all pages superseded by the new revision, including all bulletins; 2. Replace with the new content; and 3. Record the relevant information in the record of revision. Bulletins When a bulletin is received, the manual holder will 1. Insert the bulletin control page directly behind the log of bulletins; 2. Insert all bulletin pages according to the control page; and 3. Record the relevant information in the log of bulletins. Manual holders shall route all manual suggestions to their immediate supervisor. All supervisors will route all received suggestions to the technical publications coordinator. 1.3 Acknowledgement Each revision and bulletin will be distributed with a Publications Issuance Form (FA-0040). Upon filing of all received material, the manual holder will sign and indicate date in the acknowledgement block. The signature indicates the manual holder's compliance with company procedures for manual control. 1.3.1 List of Effective Pages Technical Publications will keep the list of effective pages (LEP) with the original FAA stamp in a separate binder. Copies of the LEP will be issued in each manual. NOTE: When vacant, this position’s tasks will be assumed by the director of operations. The flight attendant is responsible to the director of operations. His specific duties, responsibilities, and authority are: 1. To coordinate with the flight crew in order to ensure proper communications in normal and emergency procedures; 2. To maintain proper control of abnormal situations regarding passengers; and 3. To issue necessary instructions and information for the safety for each flight in regards to cabin and passenger safety. The captain’s instructions are to receive compliance from other crewmembers, even if they differ from written procedures or other instructions. Other crewmembers should bring any order that differs from written procedures to the captain's attention; however, if the order still stands, it is to be complied with without question. The pilot in command is responsible for the safety of the passengers, crewmembers, cargo, and airplane. No pilot may operate an aircraft in a careless or reckless manner so as to endanger life or property. 3.2 Responsibility and Authority of Pilot in Command (FAR 91.3) A. The pilot in command on an aircraft is directly responsible for, and is the final authority as to, the operation of that aircraft. B. In an in-flight emergency requiring immediate action, the pilot in command may deviate from any rule of this part to the extent required to meet that emergency. C. Each pilot in command who deviates from a rule under paragraph B of this section shall, upon the request of the administrator, send a written report of that deviation to the administrator. Freedom Air will not operate an airplane carrying a person covered above, unless each person has unobstructed access from his seat to the pilot compartment or to a regular or emergency exit. The captain must have a means of notifying each person when smoking is prohibited and when seatbelts must be fastened. The airplane has an approved seat with a seatbelt for each person. The seat must not be in a position to interfere with crewmember duties. Unless the company has signed an agreement with another certificate holder or the passenger is a Freedom Air employee, the general manager must approve all ACM requests before the PIC may approve the request. The flight attendant's seat may be used on cargo-only flights in accordance with FAR 121.583. This seat does not require admission to the flight deck. The captain has the authority to allow any person covered under this paragraph to be admitted to the cockpit. The PIC is responsible for ensuring that the ACM, either in the flight deck or in the flight attendant's seat during cargo only operations, is briefed on the following: 1. Smoking; 2. Use of seatbelts and shoulder harnesses; 3. Location and operation of emergency exits; 4. Location and operation of emergency equipment including the PBE; and 5. Calling to the attention of the pilots any unsafe or unusual events that affects the safety of the flight. The flight attendant must possess an FAA-issued flight attendant certificate and provide it upon request within a reasonable period of time, defined by the FAA as 15 days. Seat belt extensions (Overhead bin above Row 10); 11. Extra documents under Seat 9A; and 12. Prior to Closing Door A. Check seat belts fastened and seat backs in upright position. B. Check tray tables stowed. C. Check overhead baggage properly stowed, and bins latched. D. Perform exit row briefing to passengers seated in row 1 and 10. E. Check that lavatory is empty. F. Check service items stowed and secured. G. Check you have all proper documentation. H. Perform passenger count and inform PIC of 1. Passenger count; 2. Passengers seated and cabin ready; and 3. Emergency equipment secured.Company business discussion - Careful discretion must be used regarding discussion of company business matters, information and procedures with persons outside the company. This includes discussion of travel privileges. Awareness of volume and content is necessary when conversing with fellow crewmembers. Interviews with news media are not permitted without approval of the general manager. Company property - Removal or borrowing of company property is not permitted without specific supervisor permission. The removal of passenger service items, food or beverages from an aircraft is strictly prohibited. Specific requirements are listed in the Non-Revenue Travel Guide available at any pass issuing office. Dress requirements for travel on other carriers should be confirmed through that carrier's reservation office. Flight attendant uniform articles are to be worn only when enroute to and from duty and while on duty. The uniform or any identifiable part of the uniform may not be worn into an establishment where alcoholic beverages are sold or served. This does not preclude entering an establishment for meal service when other suitable places are not available. 3.14 Identification Badges Freedom Air operates from airports that have an airport operating area (AOA). Each airport authority issues its own AOA identification. This i.d. is to be displayed in accordance with each airport’s SIDA program, in full view, on the upper half of the body. Freedom Air operates in compliance with FAR 91.19 and does not operate its aircraft within the United States with knowledge that narcotic drugs, marijuana, and depressant or stimulating drugs or substances, as defined in federal or state statutes, are carried in the aircraft. Exceptions to this policy are carriage of narcotic drugs, marijuana, and depressant or stimulant drugs or substances authorized by, or under any federal or state statute of, any federal or state agency. Deadheading to or from a flight assignment, for purposes of the alcohol testing rules, is not considered performing safetysensitive duties. The consumption of alcoholic beverages on any scheduled deadhead is prohibited. A scheduled deadhead is any deadhead flight contained in an assigned pairing. Since a passenger may become intoxicated or under the influence of drugs after checking in without the knowledge of ground personnel, the flight attendant is responsible for reporting any passenger who appears to be in such condition to the captain and ground personnel. During flight, should a passenger who appears to be under the influence of alcohol or drugs create a disturbance, the in-flight disturbance procedures are to be followed. Failure to possess such prescription upon request of Customs will result in confiscation of the drug and may lead to prosecution. Drugs, which are listed in the Controlled Substance Schedule, due to the high rate of abuse, are subject to intense examination to ensure legitimacy of use. 3.15.4 Medications Medications for flu and common cold should be taken with caution. Over-the-counter medications should not be used if they display a warning that they cause drowsiness and should not to be used while operating equipment. When in doubt, ask the director of operations and lead flight attendant. They will consult with a medical facility. Flight attendants are not to use drugs while on duty. All covered company employees will be tested for drugs and alcohol in accordance with the approved AntiDrug and Alcohol Testing program. Freedom Air drug and alcohol testing procedures are in compliance with FAR 121.457 and 121.459. 3.15.6 Alcoholic Beverages (FAR 121.575) Federal aviation regulation 121.575 prohibits the consumption of alcohol onboard an aircraft unless it has been served by the airline. Freedom Air does not serve alcoholic beverages as a company policy. If a passenger does not comply with the requirement that alcohol will NOT be served by Freedom Air, or if a disturbance is caused by a person appearing to be intoxicated, the in-flight disturbance procedures are to be followed. Freedom Air is required by the FAA to report such instances within 5 days. The briefing should include an introduction of the crewmembers, departure, enroute and destination weather, appropriate open logbook write-ups, and other pertinent information the captain considers necessary for the safe conduct of the flight. In order to standardize crew briefings, the following information is considered to be the standard crew briefing. Prior to each flight segment, the captain will brief the crew on any significant irregularities or occurrences that may affect the security of the flight. The flight attendant or pilots will be notified of the presence of a Federal Air Marshall (FAM) on board the aircraft and of all specific threat information received from the FAM’s team. The FAM must be notified of any LEO, VIP, deportee, or prisoner on board the aircraft. The identity of the FAM must not be disclosed to passengers or anyone else who does not need to know. The flight attendant will manage unruly or abusive passengers unless the situation requires law enforcement action. If the FAM intervenes, the flight attendant will follow his instructions. A crewmember may be asked to make an announcement that a FAM is on board.